RETURNS
AND CREDITS
If you wish to return an unused
instrument, please contact Medfort Instruments for authorization before doing
so. Any returns not authorized in advance will be rejected by our shipping
department and returned at your expense. Unused instruments can be returned or
exchanged within 30 days of the invoice date. Instruments must be returned in
their original packing, and shipping charges must be prepaid. Any unused
instrument returned without its original packing may be subject to a 50%
restocking charge. The invoice number and reason for return must be indicated.
After examination, defective instruments will be immediately replaced at no
charge. Instruments ordered in error and returned for exchange may be subject
to a 50% restocking charge, plus the shipping charges originally incurred.
Used, autoclaved or sterilized instruments are not returnable for credit or
exchange.
Orders for custom-made instruments are non-cancelable, non-returnable and
non-refundable.
Custom etched instruments are non-returnable and non-refundable.
Sterile packaged items cannot be accepted for return unless they are defective,
in which case we will replace them.